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Operations

Operational Quality

Operational quality is the ability of the production system to detect, control and reduce variation before it reaches the customer.

What this topic covers

What a quality operating system should connect.

Defects are rarely solved by inspection alone. Control requires a link between process risk, measurement, reaction plans, capability, problem solving and daily management.

  • Use SPC and capability data where the process and measurement system support meaningful interpretation.
  • Make containment and reaction plans explicit when control is lost.
  • Connect recurring defects to root-cause and corrective-action ownership rather than repeated sorting.

Quality improves when the process learns from variation instead of merely filtering bad output.

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