Operations
Operational Quality
Operational quality is the ability of the production system to detect, control and reduce variation before it reaches the customer.
What this topic covers
What a quality operating system should connect.
Defects are rarely solved by inspection alone. Control requires a link between process risk, measurement, reaction plans, capability, problem solving and daily management.
- Use SPC and capability data where the process and measurement system support meaningful interpretation.
- Make containment and reaction plans explicit when control is lost.
- Connect recurring defects to root-cause and corrective-action ownership rather than repeated sorting.
Quality improves when the process learns from variation instead of merely filtering bad output.
Have a live problem in this area?
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